Privacy Policy

The Heart of our Community 

Here at Holywell Leisure Centre – Canolfan Hamdden Treffynnon, we collect personal information from you when you register with us. This information is required to ensure that we can offer you the best possible service.

Holywell Leisure Centre – Canolfan Hamdden Treffynnon is a Charitable Incorporated Organisation and is fully committed to compliance with the Data Protection Act 1998, and the General Data Protection Regulations that comes into effect on the 25th of May 2018.

This privacy policy explains how we use any personal information we collect about you when you use our services.

What information do we collect about you?

We collect information about you when you register with us to access our services and products. When we collect your information, we are the data controller for the information you give to us.

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to ensure we are able to provide you with safe and enjoyable leisure services, to effectively manage our customer accounts, and if you agree, to contact you about other products and services we offer that we think may be of interest to you. We will also use your data, where appropriate, to inform you about our services e.g. Christmas opening hours, cancellation of classes due to unforeseen circumstances etc

Holywell Leisure Centre – Canolfan Hamdden Treffynnon will not share your information for marketing purposes with any third parties. Your information will not be transferred or shared with any organisation outside of the European Economic Area (EEA).

Holywell Leisure Centre – Canolfan Hamdden Treffynnon does work in partnership with Harlands Group to provide a direct debit service. When you sign up for direct debit, you sign up directly with Harlands Group. To review their privacy policy, please visit their website, please visit:


We would like to send you information about Holywell Leisure Centre – Canolfan Hamdden Treffynnon products and services which may be of interest to you. Where there is a legitimate reason for us to do so e.g. account management, holiday opening times, we will send communications to you, but if you would like to hear more about our products and services, please let reception know your communication preferences next time you’re in the centre via one of our preference forms.

If you have agreed to receive this kind of marketing, you may opt out at a later date by letting us know at reception. You have a right at any time to stop us from contacting you for marketing purposes.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us. Our details can be found at the bottom of this notice.

Your rights

The GDPR makes sure that you are entitled to the following:

The right to be informed: To know who we are, why we hold your information and how we will use it. We must explain this in a clear and sensible way

The right of access: To have confirmation that we do hold information about you and to request access to that information at any time

The right to rectification: If the information we hold about you is wrong or not complete you can ask us to change it

The right to erasure: You can ask that your information is removed from our systems, and unless there are important or legal reasons for us to keep it we must agree

The right to restrict processing: You can ask that we only hold a limited amount of your information and that we do not do anything else with it .

The right to data portability: You can ask us for a copy of the information that we hold about you and reuse it for your own purposes.

The right to object: If you don’t feel that we are using your information in the right way then you can let us know.

Rights in relation to automated decision making and profiling.: If we have made decisions about you by using computer or automated systems that haven’t had any human intervention then you can let us know that you are unhappy and ask that the decision is reviewed.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 24th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. Our data protection officer is Jill Travers. You can contact our data protection officer directly at:


Call: 01352 355 100

If you feel at any time that your information has been mishandled by Holywell Leisure Centre – Canolfan Hamdden Treffynnon then you can contact the Information Commissioners Office (ICO) on their website or by calling their helpline on 0303 123 1113.

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